Egard is not responsible for return shipping fees of items being returned. Customers are responsible for shipping the product back to our facility. We offer a return policy free of restocking fees.
Egard is committed to making your shopping experience a success and is offering free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 15 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your U.S. Egard purchase back for return or exchange. If you have lost your Egard label or packing slip, please call customer care at 310-560-1162.
Please email firstname.lastname@example.org before proceeding with any returns.
Egard is not able to place exchange orders for orders that were placed with tender type Paypal.
To return your unworn products for a web refund please follow these steps:
· Detach the Return Detail Form* and keep the Order Summary for your records.
· Circle the merchandise you are returning on the Return Detail Form, enter the quantity if more than one of the same product was ordered, mark return, and indicate the appropriate reason code for the return. Reason codes are:
1. Item did not fit
3. Returning a gift (Original credit card will be credited)
4. Item not as pictured
5. Wrong item shipped
6. Item did not arrive on time
7. Damaged in shipment
8. Other (Please be specific)
· Enclose the Return Detail Form along with the merchandise in a well-sealed box.
We recommend that you return the item through a traceable shipper.**
When processing your return, we will refund the same credit card and/or Certificate used to place the original order.
When processing your exchange, we will first refund the same credit used to place the original order, then charge you for the merchandise you are wanting in the exchange. In the event the item you want in exchange for your original purchase in not available you will be notified via email.
*If you do not have your original Return Detail, please include the following information with your return or exchange: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return or exchange; and requested exchange items if applicable.
**We suggest that all returns and exchanges be sent via a trackable carrier such as UPS or FedEx. Egard is not responsible for packages lost in transit if sent via a non-trackable carrier.